In a world filled with customer-focused, service-related careers, it’s amazing how often we forget just how much our lifestyle
So, avoid the awkwardness (is that even a word?!) entirely and check out my easy-to-follow guidelines.
n’t have unrealistic expectations.
Most services are specifically defined (even if you have to get out the magnifying glass to read the fine print!). By understanding ahead of time exactly what your purchase includes, you avoid setting yourself, and your service professional, up for failure.
#2 Don’t be distracted or late.
Very few of us are mind-readers, right?! So, why do we expect other people, especially our service professionals, to know exactly what we want when we aren’t even paying attention or we’re late?
(Temporarily, of course), get off your phone, cease your conversation, control your kids, and stop anything that may distract you initially so both you, and your server, bartender, massage therapist, or whoever can get on the same page and get started (on time!) with your service.
Also, no one likes to wait so be respectful of everyone’s time. For instance, if you’re running late, call to let your service professional know. And, if you are habitually late, 1) you probably need to work on that, and 2) set an alarm or ask a more time-conscious friend to join or remind you.
➡ Traveling soon? Check out my recent blog post for easy, time-saving tips to get you through security and on to your final destination in no time at all.
#3 Don’t be demanding.
It’s true, if you never ask, the answer will always be no. But, don’t automatically expect your service professional to accommodate your every whim.
Most services specifically outline what they include. If they don’t, or you have a special request, ask (politely, please!). Just be prepared to pay for additional services that go beyond your original purchase.
#4 Don’t be rude or disrespectful.
Remember please and thank you? These phrases still exist (even if they are no longer taught in grade school!). And, most people, especially service professionals, still appreciate them.
Furthermore, mistakes do happen and are usually unexpected and unintentional. Acknowledge it and . . . move on! Complaining incessantly, especially with the motive of getting something in return, serves no one and makes an unpleasant situation even worse.Life is a mirror. What you give is what you receive. Click To Tweet
#5 Don’t forget to show your gratitude.
Following up on minding your manners, in most countries, it is customary to show your gratitude and tip for a job well done. Obviously, gratuity amounts or percentages vary from service types to locations, and should reflect your own personal experience. But, it’s best not to assume gratuity is included in your original purchase price.
If you aren’t sure, just ask. But, if you’re uncomfortable asking your service professional directly, be
#6 Don’t have an attitude.
Have you ever heard, your outer world reflects your inner world? Or, life is a mirror; what you give is what you receive? Well, both are true! And, this includes your energy, feelings, emotions, even facial expressions! So, why not put your best foot forward and start off every interaction with a smile and kind word?!
Come on, don’t be shy; show us those pearly whites! 😉
#7 Don’t treat anyone like a servant.
Finally, service does not equal servant. I repeat, service does not equal servant.
Most service professionals have loads of experience (and often education!) for their career. They are professionals at what they do and should be treated as such. Anyway, do you really think you’ll get an excellent service experience if you treat them poorly?
I would love to know your thoughts!
What are your best tips to get great customer service each and every time? Drop your comments below.
P.S. Want to make sure your server, bartender, or even flight attendant never, ever